General acceptable use policy
This Acceptable Use Policy (AUP) governs the use of products, platforms, and services provided by SoundSense Tech Solutions (SoundSense). Violation of this AUP may result in suspension or termination of our services. In the event of a dispute between you and SoundSense regarding the interpretation of this AUP, SoundSense’s interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire “AUP” agreement between SoundSense and its personal or business customers. SoundSense provides web solutions, including setup and management of websites, email accounts, domains, and portals. SoundSense uses service providers who have legal and ethical responsibilities associated with the use of their servers and equipment involved in these services. SoundSense’s general policy is to act as a managed provider of Internet presence. SoundSense reserves the right to suspend or cancel a customer’s access to any or all services provided by SoundSense when our service providers or we decide that the account has been used inappropriately.
Appropriate usage
SoundSense offers solutions through general service plans primarily designed for the website needs of small to medium independently owned and operated businesses and organizations. Your websites will most likely be hosted on our cloud accounts alongside the websites of other clients. There are clear resource boundaries for these cloud accounts, and our offerings are not intended to support enterprise-level requirements of large companies or businesses. For that scale, we recommend purchasing a custom plan tailor-made to handle the resource needs of your websites.
SoundSense may host websites of multiple customers within the same cloud account or server environment. To ensure that our services are reliable and available to all customers within that server community, an individual customer’s website usage will not be allowed to adversely affect the performance of other customers’ sites. We periodically monitor resource usage on our cloud accounts and servers, and can detect when one website is using a disproportionate amount of resources. If this happens, we will require you to upgrade to a suitable custom plan to ensure the uncompromised reliability and availability of your website and the websites of other customers.
Lastly, our web solutions are intended to host websites, and not act as a backup or storage facility for users’ data. Using your website primarily as an online storage space for archiving electronic files and images is strictly prohibited.
Offensive content
You may not publish or transmit via our services any content that SoundSense reasonably believes:
- Constitutes any form of pornography.
- Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech.
- Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes.
- Is defamatory or violates a person’s privacy.
- Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement.
- Improperly exposes trade secrets or other confidential or proprietary information of another person.
- Is intended to assist others in defeating technical copyright protections.
- Clearly infringes on another person’s trade or service mark, patent, or other property right.
- Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking.
- Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to SoundSense.
- Is otherwise malicious, fraudulent, or may result in retaliation against SoundSense or its service providers by offended viewers.
SoundSense and its service providers do not accept materials such as Proxy, Warez, Escrow, High Yield Investment Programs(HYIP), Multi-level marketing (MLM), Gaming servers/applications, illegal Gambling, and Lottery sites.
SoundSense or its service providers can terminate service for any of the above reasons, and it’s at SoundSense’s sole discretion to issue a refund.
Security
You must take reasonable security precautions. You must protect the confidentiality of your password, and change it after your first login and periodically thereafter. If an employee who knows the passwords leaves your organization, you must change those passwords immediately to prevent unauthorized access.
Bulk commercial email
SoundSense does not provide any email service directly. Email services, be it mailboxes, transactional mail, or mailing list facilities, are provided by signing you up to the services of commercially available email service providers. These service providers have their own terms and acceptable use policies. You must also comply with those acceptable use policies.
The email facilities that come with SoundSense plans have limits imposed on them by their respective service providers. There may be limits on the number of emails that can be sent during specific periods, an hour, a day, or a month. Limits could also be imposed on the type and size of email attachments.
Bulk commercial email and sending to mailing lists are only allowed on services meant for email marketing. For any emails sent through these services, you must adhere to the following rules:
- Your intended recipients must have given their consent to receive marketing emails via some affirmative means, such as an opt-in procedure.
- Your procedures for soliciting consent must include reasonable means to ensure that the person giving consent is the owner of the email address for which the consent is given.
- You may not obscure the source of your email in any manner.
- You must otherwise comply with the CAN-SPAM Act and other applicable laws.
These policies apply to messages sent using your SoundSense service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via the SoundSense service. Additionally, you may not use a third-party email service that does not practice similar procedures for all its customers.
Unsolicited e-mail
You may not send any unsolicited email, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using SoundSense’s services.
Material protected by copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
- You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
- You are otherwise permitted by established copyright law both in your country and the country of the original content owner to copy the work in that manner.
SoundSense or its service providers may suspend or terminate the service for customers who repeatedly infringe copyright
Other
You must provide SoundSense with accurate and current information to enable us to keep the ownership information registered with your domain registrar up to date.
Disclaimer
SoundSense is under no duty, and does not by this AUP undertake a duty to monitor or police our customers’ activities and disclaims any responsibility for any misuse of our services.
Internet abuse
The following activities constitute abuse and are unacceptable:
- Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to SoundSense, its service providers, and its customers) without express authorization of the owner of the system or network.
- Monitoring data or traffic on any network or system without the authorization of the owner of the system or network.
- Interference with service to any user, host, or network, including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks.
- Use of an Internet account or computer without the owner’s authorization, including, but not limited to, Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning.
- Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.
- Any conduct that is likely to result in retaliation against SoundSense or its service providers.
- Use of SoundSense services in a way that unreasonably interferes with the use of services by other customers of SoundSense or its service providers.
Newsgroups, chat forums, and other networks
You must comply with the rules and conventions for posting to any bulletin board, chat group, or other forum in which you participate, such as IRC and USENET groups, including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages or mass postings to multiple forums.